2FA Enrollment Instructions

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Starting the day your account is created, you have 1 week to complete 2FA enrollment. If you miss that window, please contact Provider Support to re-enable 2FA enrollment for your account at 800-881-2166, 8am to 6pm, M-F.

1. Install Twilio Authy on your phone and setup your own Authy account in the app:
   • iOS
   • Android
2. Upon successful login to the left, a QR code will show on this page.
   • Don't share this QR code with anyone
   • It acts like a uniquely generated password only for you
3. In your Authy app, click 'Add Account' and then scan the QR code to enroll.
4. You should then see a 'Sentara Portal' token in your phone app.
5. Go back to the portal login page and login using the current token numbers.
6. If that works, you've completed 2FA enrollment and can begin to use this site (pending account approval by an administrator).